TalkSphereAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Important: By using TalkSphereAI, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Information You Provide
Account Information:
- Name (when using Sign in with Apple)
- Email address (when using Sign in with Apple)
- Apple ID identifier
- User-generated profile information
Voice Conversations:
- Audio recordings of your conversations with AI tutors
- Transcriptions of conversations
- Topics discussed during sessions
- Language learning data and progress
Payment Information:
- Credit purchase history
- Transaction records
- Note: Payment details are handled by Apple's payment system; we do not store credit card information
1.2 Automatically Collected Information
Usage Data:
- Call duration and frequency
- Tutor selection preferences
- Credits used per session
- App usage patterns and features accessed
- Time and date of sessions
Device Information:
- Device type and model
- Operating system version
- Unique device identifiers
- Mobile network information
- IP address
Network Information:
- Connection type (WiFi, cellular)
- Network quality and connectivity status
- Offline/online status during calls
2. How We Use Your Information
2.1 Service Delivery
- Provide AI-powered English tutoring conversations
- Process credit purchases and manage your account balance
- Save your call history and learning progress
- Generate conversation summaries
- Personalize tutor interactions with your name
2.2 Service Improvement
- Analyze conversation data to improve AI tutor quality
- Identify and fix technical issues
- Develop new features and tutoring specializations
- Optimize app performance
- Enhance speech recognition accuracy
2.3 Communication
- Send notifications about your account and credits
- Respond to your support requests
- Notify you of service updates or changes
- Send low credit warnings during calls
2.4 Legal and Security
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and abuse
- Ensure account security
3. Third-Party Services
We use the following third-party services that may collect information:
| Service | Purpose | Data Shared |
|---|
| Vapi.ai | Voice AI platform | Voice recordings, transcriptions |
| OpenAI | AI language model | Conversation text, user name |
| Deepgram | Speech-to-text | Voice recordings |
| Firebase | Database & authentication | Account data, call history, credits |
| Apple Sign In | Authentication | Name, email, Apple ID |
| Apple In-App Purchase | Payment processing | Purchase transactions |
Each third-party service has its own privacy policy. We encourage you to review them:
4. Data Storage and Security
4.1 Data Storage
- Your account data is stored in Firebase Cloud Firestore
- Conversation recordings may be temporarily stored by our AI providers
- Call history and summaries are stored indefinitely unless you request deletion
- Data is stored on servers located in the United States
4.2 Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit (HTTPS/TLS)
- Firebase Authentication security
- Secure API communications
- Regular security audits
- Access controls and authentication
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Until you delete your account
- Call History: Indefinitely, unless you request deletion
- Conversation Recordings: May be retained by AI providers according to their policies
- Usage Data: Aggregated and anonymized after 2 years
- Transaction Records: 7 years for legal compliance
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access: Request a copy of your personal data
- Update: Correct inaccurate information through the app
- Delete: Request deletion of your account and data
- Export: Receive your data in a portable format
- Opt-out: Disable certain data collection features
6.2 Guest Accounts
- Guest accounts can be linked to Apple ID to preserve data
- Unlinked guest accounts may lose data if the app is deleted
- Once linked, accounts cannot be unlinked
6.3 Marketing Communications
- You can opt-out of marketing emails at any time
- Service-related notifications (e.g., low credits) cannot be disabled
7. Children's Privacy
TalkSphereAI is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users aged 13-17, we recommend parental supervision when using the Service.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information (we do not sell your data)
- Right to access your personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights
10. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
11. Do Not Track
We do not currently respond to "Do Not Track" browser signals. We track user activity within our app to provide and improve our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending a notification for material changes
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Data Breach Notification
In the event of a data breach that affects your personal information, we will:
- Notify affected users within 72 hours
- Describe the nature of the breach
- Explain steps taken to address the breach
- Provide recommendations to protect your information
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Data Protection Officer: For GDPR-related inquiries, please use the email above with subject "GDPR Request - TalkSphereAI"
15. Your Consent
By using TalkSphereAI, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
16. Summary of Key Points
Quick Overview:
- ✓ We collect voice conversations, account data, and usage information
- ✓ Your data helps us provide and improve AI tutoring services
- ✓ We use third-party AI services (Vapi, OpenAI, Deepgram)
- ✓ We do NOT sell your personal information
- ✓ You can request access, correction, or deletion of your data
- ✓ Data is encrypted and stored securely
- ✓ You can delete your account at any time
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